Shipping policy

SHIPPING POLICY

Product Delivery Method

Product purchases via the Boduel online store are available within the European Union, Central and Eastern Europe (CEE), the United Kingdom, and the United States of America.

Deliveries are performed by the Company through contracted courier services, on business days only, to the address provided by the Customer when placing the order. Delivery times are defined in the Product Delivery Policy document.

The Company reserves the right to divide an order into multiple shipments if items are stored in different warehouses or if some items are temporarily out of stock. The Customer will not incur additional delivery costs in such cases, as delivery is charged only once, regardless of the number of individual deliveries.

Delivery times start once the Company hands over the ordered products to the courier service.

If the Customer is not present at the delivery address, the courier will leave a delivery notice, and the package can be collected within the retention period defined by the delivery service provider. If the package is not collected within that period, the order will be considered canceled.

Please note: any additional fees the courier may charge due to failure to receive the package (e.g., storage or redelivery fees) are not included in the standard delivery price and are the responsibility of the Customer. These costs depend on the courier’s pricing.

Delivery Fees

The Company charges the Customer for delivery services in accordance with the pricing defined in the Product Delivery Policy. The delivery fee includes packaging for shipping purposes (e.g., protective packaging).

Delivery confirmation

The Customer confirms receipt of the ordered product by signing the delivery document, which is considered proof that the product was delivered in proper and undamaged condition. Once signed, the Company is released from any further responsibility for the condition of the shipment.

From the moment of signature, the risk of accidental damage or loss of the product transfers to the Customer, who then assumes full responsibility for the product.

If the Customer refuses to accept the product without valid reason, the Company reserves the right to charge the direct return costs in accordance with the courier’s pricing. In such cases, the Company may retain all or part of the purchase amount to cover the actual return costs.

Shipment tracking

The shipment delivery process can be tracked via the shipment tracking application provided by the delivery service provider. This tracking service allows the Customer to obtain relevant information about the location and status of the shipment.

However, the shipment tracking service may sometimes be unavailable or only partially available due to technical reasons or other circumstances on the part of the delivery service provider. In such cases, the Company is not liable for the unavailability of this service.

Delivery Policy

In addition to the General Terms and Conditions of Use of the website www.boduel.hr (“Boduel Online Store”), these Delivery Rules further regulate the delivery prices and shipping times for products purchased through the Boduel Online Store, operated by the company 73O d.o.o., headquartered in Zagreb, Radmanovačka Street 18a (“the Company”).

Products purchased via the Boduel Online Store are available for delivery within the European Union, Central and Eastern Europe (CEE), the United Kingdom, and the United States of America. The ordered products will be delivered by the Company through an authorized delivery service provider, exclusively on working days, to the address specified by the Customer during the ordering process. For more detailed information, please refer to the General Terms and Conditions available here – link to Terms and Conditions.

Delivery Prices and Shipping Times
We ship from Europe, so when ordering products for delivery within the European Union, you don’t need to worry about taxes or customs duties. International and domestic deliveries are handled by DPD and GLS, while Hrvatska Pošta (Croatian Post) provides delivery services exclusively within the borders of the Republic of Croatia.